Help Center

Questions, answered

The things people ask us most. If yours is not here, the contact form reaches a person.

About HiTerra

What is HiTerra?: A smart-farming platform for Malaysia and Southeast Asia. It turns soil samples, field tasks and lab results into guidance your team can act on — from a single habitat to an entire estate.
Who is it for?: Farmers, plantation and estate teams, and the agronomists and partner labs who work alongside them. Everything is built around the habitat record, so it fits one block as readily as a whole operation.
Which markets do you cover?: Malaysia and Indonesia today.

How do I get a demo?: Use the contact form and tell us roughly what you grow and at what scale. That is enough for us to come back with something relevant rather than a generic walkthrough.
What does it cost?: It depends on the size of your operation and which parts of the platform you use, so we quote per operation rather than publish a table. Ask through the contact form and we will talk it through.
Is there an API?: Yes. TerraSDK is the developer entry point — API access, farm data streams and integration into your own products. The Developers page has the details.

What languages is this available in?: English, Bahasa Melayu and 简体中文. Switch language from the header on any page, or from the row at the bottom of the footer.
How is my data handled?: Analytics stay off until you accept them — nothing tracks you before that. What is collected and why is set out in the Privacy Policy.
What is a carbon credit?: A tradable certificate representing the reduction or removal of one tonne of carbon-dioxide equivalent, used to offset emissions elsewhere. HiTerra's part is the record-keeping — tracking the practices and measurements a carbon programme needs, automatically, as you farm.
Where are updates announced?: Product news goes on the Blog, notes from the field on the Journal, and changes to this website on the Changelog.

Send us the question and a person will answer it — or email contact@hiterra.co